WORKETCONNECT is a core value for any successful business and our call centre adds value with friendly service and client-based outcomes. With our special touch, clients will experience the care they deserve. We have the capacity to cater for any level of campaign, both inbound and outbound for the certain time frames needed. We use the latest technology offering a variety of services.
WorketConnect Services
Outsourced Call Centre
WORKETCONNECT will provide everything your business needs for handling in & outbound calls. Everything from infrastructure to management to monthly reporting, WORKETCONNECT will make sure that your company is professionally represented on every contact. WORKETCONNECT can recruit specifically for you and keep the staff on our books, or you can relocate existing staff members to our office. Either way, you can get on with your core business.
Client Care
WORKETCONNECT has a specific commitment to service and client care. Keep existing clients by giving the ultimate service and satisfaction; answer questions, deal with complaints (and compliments) professionally and quickly. Gain new clients testimonials of the great service you offer. WORKETCONNECT holds every staff member to the highest standards of service, so in representing your company, we will maintain and improve your reputation.
Telesales
WORKETCONNECT has its’ roots in Telecommunication telesales. And adherence to the Independent Communications Authority of South Africa rules and regulations, all types of sales are held to the highest standards. WORKETCONNECT’s expertise in Telecommunication sales has opened many doors into all types of sales; cold calling to debt collection, we will tackle any product.
Incident Management
WORKETCONNECT management has a solid background in Incident Management, particularly from an IT perspective. In understanding that a service is only as good as it’s support, we believe that acting on and proper tracking of incidents is essential to keeping clients satisfied. WORKETCONNECT has the infrastructure, commitment, experience, and ability to ensure that any type of service failure is managed to get the best possible results.
The Benefits of Outsourcing Customer Services
Outsourcing is now becoming a widespread business decision. Why? Many companies realized that by outsourcing they can achieve high quality business processes while saving their important resources. Cooperating with the ideal business partner is crucial to get all the benefits of outsourcing.
Managing a call centre within your business requires a lot of time and dedication to it, Outsourcing gives you the chance to focus on your core activity without thinking about repetitive processes.
Stay devoted to your clients even outside your working hours. We are working 6 days a week and are offering “on demand” customer support to them. Outsourcing can bring flexibility and customer satisfaction to your business. Additional services like these are differentiating you from your competition.
Outsourcing gives you the chance to leave parts of your business to competent experts with wonderful experience. Our professional team is our biggest value. Our call agents are native and fluent in English and Afrikaans. We are proud of their teamwork and their kindness which will thrill every customer. The procedures of the calls we make are determined by our clients. We can fulfil your business needs and level up your customer service.
We are justifying our competence with the fact that we are using the newest technology while performing our services to clients. All out “know-how” is available to our partners, and we use it to implement the best customer service solution for their business. Modernise your repetitive business process and add value to your company with our support.